THE EFFECTS OF LEADERSHIP STYLES TOWARDS JOB SATISFACTION IN MALAYSIAN PUBLIC SECTOR: RMCD

Abstract

The aims of this study were to explore the effect of leadership styles towards job satisfaction in Malaysian public sector. In order to investigate the effect a quantitative design is used to measure the styles of leadership such as transformational leadership, transactional leadership, and entrepreneurial leadership. The data was obtained through online questionnaire used Google Form via WhatsApp. It was analysed to examine the effect of leadership styles towards job satisfaction in Malaysian public sector. The total of population for this study was 777, and the respondent was the worker inside Penang Royal Malaysian Customs Department. However, only 126 respondents answered the questionnaires given. The results of the survey revealed entrepreneurial leadership styles has the highest effect towards job satisfaction. The entrepreneurial leadership style helped in increasing the job satisfaction of the employees selected for this research. As the RMCD is one of the agencies to collect indirect taxes for government sector and drive Malaysian economic growth and improve the well-being of the people.