POST-PANDEMIC MANAGEMENT: AN INTEGRATIVE FRAMEWORK OF DYNAMIC CAPABILITIES, RESILIENCE, AND HUMAN-CENTRIC DIGITAL TRANSFORMATION

Abstract

The COVID-19 pandemic has accelerated the phenomenon of organisational change. Yet, the post-pandemic management scholarship remains fragmented in terms of the integration of resilience, digital transformation, and human-centric approaches. The existing literature has tended to focus on short-term solutions to crises, revealing a major lack in the development of long-term, adaptive management models to assure sustainable performance and manage uncertainty. This conceptual paper suggests an integrated paradigm for post-pandemic management, based on the theories of dynamic capacities, organisational resilience and socio-technical systems. The main point is that organisations must go beyond reactive measures by aligning three key dimensions: adaptive resilience, digital capabilities creation, and employee-centered management practices. While past research has looked at these aspects individually, this paper argues that their synergistic interdependence forms a higher-order competence necessary for managing post-pandemic volatility. Conceptually, the paper proposes a triadic integrative model that conceptualises resilience as an embedded dynamic capability in digitally enabled and human-centric organisational systems. In this study, we contribute to overcoming theoretical silos and broadening post-crisis management discourse towards a holistic and future-oriented paradigm. This is important because it provides a systematic structure for scholars and practitioners in building sustainable, adaptive, and inclusive management methods to respond to ongoing disturbances and improve organisational performance in the post-pandemic era.