Ming , R. C. T., N. H. Rahaman, L. A. Saidi, W. S. E. Y. W. Yusof, and S. N. S. Ramlee. “A CONCEPTUAL FRAMEWORK FOR PUBLIC TRANSPORT SATISFACTION AMONG UNIVERSITY STUDENTS: ADAPTING SERVQUAL TO RAPID KL”. INTERNATIONAL JOURNAL OF INNOVATION AND INDUSTRIAL REVOLUTION (IJIREV), vol. 7, no. 23, Dec. 2025, pp. 525-37, doi:10.35631/IJIREV.723035.