LEGAL REVIEW OF CONSUMER PROTECTION REGARDING INFORMATION CROWDSOURCING ON THE GETCONTACT APPLICATION IN INDONESIA

Abstract

Information crowdsourcing is a method of gathering information from a large number of individuals who contribute voluntarily, often through digital platforms. One application that utilizes information crowdsourcing is Getcontact, which allows users to find out information about the owner of a phone number based on data contributions from other users. However, the use of information crowdsourcing in this application raises various legal issues, especially related to consumer protection and personal data privacy. This research aims to examine the application of crowdsourcing in the Getcontact application from the perspective of consumer protection law in Indonesia. The research method used is normative juridical with a statutory approach and analysis of related regulations. The results of the study indicate that the information crowdsourcing mechanism in Getcontact has the potential to violate consumer rights to the confidentiality of personal data as regulated in the Republic of Indonesia Law Number 8 of 1999 concerning Consumer Protection, Law Number 11 of 2008 concerning Electronic Information and Transactions as amended by Law Number 19 of 2016 concerning 1 Amendments to Law Number 11 of 2008 concerning Electronic Information and Transactions 2 and Regulation of the Minister of Communication and Information Technology Number 20 of 2016 concerning Protection of Personal 3 Data in Electronic Systems. 4 Firm action is needed from the government, especially the Ministry of Communication and Information Technology, to supervise and enforce the law to protect consumers from potential misuse of personal data.