DEVELOPING A CITIZEN-CENTRIC PERFORMANCE EVALUATION FOR STATE LEGISLATIVE REPRESENTATIVES IN MALAYSIA
DOI:
https://doi.org/10.35631/IJLGC.1144007Keywords:
Civic Engagement, Democratic Accountability, Legislative Representatives, Participatory Governance, Performance EvaluationAbstract
This paper develops a conceptual framework for a citizen-centric performance evaluation system for state legislative representatives in Malaysia. This study does not present a finished scorecard. It does, however, clarify the framework’s purpose, scope, and operational logic so that it can later be tested and adapted. The framework responds to a governance gap in which election-based accountability and formal oversight alone provide only episodic, incomplete, and weakly visible information about representative’s responsiveness, constituency service, and transparency. Drawing on social accountability scholarship, participatory governance theory, and performance management literature, the paper integrates these perspectives into a four-dimension model organized around constituent service effectiveness, legislative responsiveness, transparency, and accountability. Citizen input is envisioned through structured surveys, public forums, and digital feedback channels, with responses aggregated and interpreted alongside formal legislative records and oversight findings. The paper concludes by outlining implementation, validation, and institutional design considerations for a citizen-led evaluation initiative.
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