PENILAIAN KEBOLEHGUNAAN MODEL KURIKULUM LATIHAN PENDIDIKAN PELESENAN PERNIAGAAN BIZEDUPBT DI PIHAK BERKUASA TEMPATAN MENERUSI TEKNIK KUMPULAN NOMINAL

USABILITY EVALUATION OF THE BIZEDUPBT BUSINESS LICENSING EDUCATION TRAINING CURRICULUM MODEL IN A MALAYSIAN LOCAL AUTHORITY USING THE NOMINAL GROUP TECHNIQUE

Abstract

Model Kurikulum Latihan Pendidikan Pelesenan Perniagaan BizEduPBT dibangunkan bagi menangani kerumitan prosedur serta jurang pengetahuan dalam urusan permohonan lesen perniagaan di Pihak Berkuasa Tempatan. Kajian ini melaporkan fasa ketiga Penyelidikan Reka Bentuk dan Pembangunan, iaitu fasa penilaian kebolehgunaan model tersebut. Penilaian dijalankan menerusi Teknik Kumpulan Nominal yang melibatkan sebelas orang pakar pelaksana. Panel terdiri daripada Timbalan Ketua Setiausaha Kementerian Perumahan dan Kerajaan Tempatan (KPKT), Penolong Setiausaha Bahagian di Pejabat Setiausaha Kerajaan Negeri Selangor (SUK), Penolong Pengarah Jabatan di Majlis Bandaraya Petaling Jaya (MBPJ), pemegang dan pemohon lesen perniagaan, serta kumpulan penyelidik dan pensyarah dalam bidang berkaitan. Data dianalisis menggunakan skor min dan peratusan persetujuan pakar. Dapatan menunjukkan kesemua komponen utama diterima dengan skor min antara 4.73 hingga 4.91. Kesemua dua puluh enam elemen turut diterima dengan skor min antara 4.55 hingga 4.91 serta peratusan persetujuan antara 81.8 peratus hingga 100.0 peratus. Kebolehgunaan model secara menyeluruh mencatatkan skor min purata 4.92. Analisis lanjut mendedahkan bahawa persetujuan mutlak tidak sekata merentasi komponen. Sembilan belas daripada dua puluh enam elemen memperoleh persetujuan penuh, manakala kesemua elemen di bawah komponen Penilaian Latihan gagal mencapai tahap tersebut. Elemen berkaitan Peranan Pihak Berkepentingan dalam keputusan kritikal turut mencatatkan skor terendah. Corak ini menunjukkan bahawa keraguan pakar tertumpu pada aspek yang menuntut komitmen sumber berterusan dan perkongsian kuasa. Kajian ini menyumbang kepada wacana pentadbiran awam dengan menunjukkan bahawa pendidikan pelesenan boleh distrukturkan sebagai kurikulum latihan yang disahkan pakar.

The BizEduPBT Business Licensing Education Training Curriculum Model was developed to address procedural complexity and knowledge gaps in business licensing applications at Malaysian local authorities. This article reports the third phase of a Design and Development Research study, namely the usability evaluation of the model. The evaluation applied the Nominal Group Technique with eleven implementation experts drawn from the Ministry of Housing and Local Government (KPKT), Selangor State Government Secretariat Office (SUK), Petaling Jaya City Council (MBPJ), business license holders and applicants, as well as the researchers and lecturers in related fields. Experts assessed the suitability of five main components, twenty-six constituent elements, the priority sequence of elements, and the overall usability of the model. Data were analysed using mean scores and expert agreement percentages. All main components were accepted, with mean scores ranging from 4.73 to 4.91. All twenty-six elements were also accepted, with mean scores from 4.55 to 4.91 and agreement percentages from 81.8 to 100.0 per cent. Overall usability recorded an average mean of 4.92. Further analysis showed that unanimous agreement was unevenly distributed. Nineteen of the twenty-six elements achieved full agreement, whereas none of the elements under the Training Evaluation component reached that level. The element concerning stakeholder influence over critical decisions also recorded one of the lowest scores. This pattern indicates that expert hesitation concentrates on features requiring sustained resource commitment and shared authority. The study contributes to public administration scholarship by demonstrating that licensing education can be structured as an expert validated training curriculum.