INTERGENERATIONAL CHALLENGES AND HOW THEY MANIFEST IN THE PUBLIC WORKFORCE: A BASIS FOR DESIGNING EFFECTIVE PERFORMANCE MANAGEMENT STRATEGIES

Abstract

This study explored the intergenerational challenges that manifest in the public workforce and aimed to provide insights for designing effective performance management strategies. The research utilized a qualitative design, with twenty (20) employees from various departments of the Provincial Government of Lanao del Sur in Marawi City as research respondents. The sample included representatives from four generations: Baby Boomers, Generation X, Millennials, and Generation Z. Data collection involved semi-structured face-to-face interviews using a purposive sampling technique. The analysis employed a collective case study approach and deductive coding. Ethical considerations were considered throughout the study. The main findings revealed that each generation exhibited distinct characteristics in terms of technology usage, social values, and core values. These differences gave rise to challenges related to work values, communication, motivation, job satisfaction, work-life balance, and learning. The results aligned with existing literature and theories such as generational cohort theory and stereotyping theory. Addressing these intergenerational challenges is crucial, particularly in the public workforce, given their significant impact in the modern workplace. By combining the study's findings with the principles of diversity management theory, this research offers valuable insights for developing strategies to mitigate intergenerational challenges. Recognizing and acknowledging these challenges is essential for fostering a harmonious work environment and promoting effective collaboration among employees from different generations. Organizations that proactively address these challenges can cultivate an inclusive and supportive workplace culture that values the unique contributions and strengths of each generation. Ultimately, this approach leads to enhanced productivity and overall employee well-being in the public workforce.