INVESTIGATING THE MULTIFACETED DRIVERS OF JOB PERFORMANCE: INSIGHTS FROM SETIAUSAHA KERAJAAN NEGERI SEMBILAN (SUKNS) EMPLOYEES AT WISMA NEGERI, NEGERI SEMBILAN

Abstract

This study investigates the multifaceted determinants influencing job performance among employees of Setiausaha Kerajaan Negeri Sembilan (SUKNS) at Wisma Negeri, Negeri Sembilan, with a keen focus on their implications for organizational success and individual satisfaction. In addition to exploring critical factors such as motivation, workload, work experiences, technology advancement, and stress levels, this research delves into nuanced issues within the public sector context. Through a comprehensive examination of these dynamics, the study offers insights into the complex interplay shaping job performance outcomes. Utilizing a convenient sampling method, the research engages 169 SUKNS respondents, employing a meticulously crafted questionnaire as the primary data collection tool. Statistical Package for Social Science (SPSS) serves as the analytical lens to interpret the collected data. Notably, the influence of technology advancement on job performance emerges as a significant finding, prompting strategic recommendations for intervention. Proposed initiatives encompass skill development programs, motivation enhancement strategies, and an enhanced focus on employee well-being, all aimed at optimizing job performance at Wisma Negeri, Negeri Sembilan. This research contributes to a deeper understanding of the dynamics driving job performance within the public sector and offers actionable insights for organizational enhancement.