NURUL MUIZZAH JOHARI; PUTERI NE NOHUDDIN. DEVELOPING A GOOD QUALITY CHATBOT. JOURNAL INFORMATION AND TECHNOLOGY MANAGEMENT (JISTM), [S. l.], v. 6, n. 22, p. 88–102, 2021. Disponível em: https://gaexcellence.com/jistm/article/view/1128. Acesso em: 4 jul. 2025.