HAFIZHAH SUZANA HUSSEIN; MOHAMAD TAHA IJAB; SERI MANJA ABDUL WAHAB; MOHD AMIN MUSA; ZETTI AZIAN TAIP; HARYANTI MUHAMMAD FUAD. KAJIAN TAHAP KUALITI KEPUASAN PELANGGAN TERHADAP PERKHIDMATAN ICT DI UNIVERSITI KEBANGSAAN MALAYSIA (UKM) MENGIKUT 5 DIMENSI SERVQUAL. JOURNAL INFORMATION AND TECHNOLOGY MANAGEMENT (JISTM), [S. l.], v. 8, n. 31, 2024. Disponível em: https://gaexcellence.com/jistm/article/view/2701. Acesso em: 23 may. 2025.