Nurul Muizzah Johari and Puteri NE Nohuddin (2021) “DEVELOPING A GOOD QUALITY CHATBOT”, JOURNAL INFORMATION AND TECHNOLOGY MANAGEMENT (JISTM), 6(22), pp. 88–102. Available at: https://gaexcellence.com/jistm/article/view/1128 (Accessed: 4 July 2025).