Ely Salwana Mat Surin, Mohamad Hanif Saad, Norshita Mat Nayan, Mohamad Taha Ijab, and Shafrida Sahrani. “DESIGN OF CLOUD-BASED INTELLIGENT PLATFORM FOR INCIDENTS MANAGEMENT & PREDICTION USING MACHINE LEARNING”. JOURNAL INFORMATION AND TECHNOLOGY MANAGEMENT (JISTM) 7, no. 28 (September 24, 2024). Accessed August 16, 2025. https://gaexcellence.com/jistm/article/view/2674.