Hafizhah Suzana Hussein, Mohamad Taha Ijab, Seri Manja Abdul Wahab, Mohd Amin Musa, Zetti Azian Taip, and Haryanti Muhammad Fuad. “KAJIAN TAHAP KUALITI KEPUASAN PELANGGAN TERHADAP PERKHIDMATAN ICT DI UNIVERSITI KEBANGSAAN MALAYSIA (UKM) MENGIKUT 5 DIMENSI SERVQUAL”. JOURNAL INFORMATION AND TECHNOLOGY MANAGEMENT (JISTM) 8, no. 31 (September 24, 2024). Accessed May 23, 2025. https://gaexcellence.com/jistm/article/view/2701.