JASMINE ZEA RAZIAH RADHA RASHID-RADHA; NURHAZANI MOHD SHARIFF; AZILAH KASIM; RASLINDA MOHD GHAZALI; AHMAD EDWIN MOHAMED. EXPLORING HOW ZOO SERVICESCAPES IMPACT MEMORABLE TOURISM EXPERIENCE: A CRITICAL INCIDENT TECHNIQUE (CIT) APPROACH. JOURNAL OF TOURISM, HOSPITALITY AND ENVIRONMENT MANAGEMENT (JTHEM), [S. l.], v. 6, n. 23, 2024. Disponível em: https://gaexcellence.com/jthem/article/view/2381. Acesso em: 22 aug. 2025.