NURAINA NADIAH ROSLI; SITI ROHAIDA MOHAMED ZAINAL. THE IMPORTANCE OF PERSONALITY TRAITS ON SERVICE RECOVERY PERFORMANCE IN THE HOTEL INDUSTRY OF MALAYSIA. JOURNAL OF TOURISM, HOSPITALITY AND ENVIRONMENT MANAGEMENT (JTHEM), [S. l.], v. 6, n. 26, 2024. Disponível em: https://gaexcellence.com/jthem/article/view/2411. Acesso em: 1 sep. 2025.