1.
Zhang J, Choo WC, Yee CL, Lin Y. SERVICE FAILURES AND PERCEIVED FAIRNESS IN MALAYSIAN HOTELS- EVIDENCE FROM LOW-RATING CHINESE-LANGUAGE REVIEWS ON CTRIP AND AN ACTIONABLE RECOVERY PLAYBOOK. JTHEM [Internet]. 2026 Mar. 16 [cited 2026 Mar. 23];11(43):350-76. Available from: https://gaexcellence.com/jthem/article/view/7158