Zhang J, Choo WC, Yee CL, Lin Y, Zhou X. FROM ONLINE REVIEWS TO SERVICE GOVERNANCE: A REVIEW OF SERVICE QUALITY RESEARCH IN HOSPITALITY AND TOURISM. JTHEM [Internet]. 2026 Jun. 22 [cited 2026 Jun. 27];11(44):270-91. Available from: https://gaexcellence.com/jthem/article/view/7799