THE POTENTIAL AND BENEFITS OF COMMERCIAL RECORDS CENTERS FOR BUSINESS COMPANIES IN MALAYSIA: A CONCEPTUAL PAPER

Abstract

Information found in records is a valuable resource and a key component of a successful organization. For enterprises to safeguard and preserve records as proof of activities and transactions, a systematic approach to record management is crucial. The amount of their inactive records is significantly rising for many businesses and organizations. Records management lowers the risk involved in handling documentation of an organization's operations, which may have an impact on the operation, administration, performance, and reputation of the organisation. When an organisation faces the challenge of having too many files and not enough space for offices, it will begin to consider moving to off-site storage. The concept of outsourcing, or subcontracting selected services, has become a highly accepted management tool. This phenomenon becomes an opportunity to the commercial records center as an alternative place for agency and company to outsource their records storage. As a long-term answer to the issue of where to store and manage their records and information, several agencies and businesses have chosen to use commercial record center. Therefore, an in depth understanding about benefits of CRC is needed to ensure the successful of outsourcing activity among CRC companies. An extensive literature review was conducted to identify the potential and benefits of using CRC in records storage activities. The study highlights an overview potential and benefits of CRC in context of business environment in Malaysia. The purpose of this study is to investigate and overview the benefits of using CRC in records storage activity and comparative finding between CRCs on services offered by them. This study elaborates the benefits of using CRC in order to increase the efficiency of the organizational performance.