ENHANCING EMPLOYEE PERFORMANCE THROUGH ORGANIZATIONAL COMMITMENT AND CULTURE: INSIGHTS FROM MALAYSIA'S LOGISTICS INDUSTRY

Abstract

Nowadays, employee performance has become a serious problem for both profit and non-profit oriented organizations. Employee performance play an important role to every organization due to the employee performance will affect the organizational performance and the organizations profits. However, there are always issues that arise within the company, and sometimes the performance results produced by employee insufficient. In short, there are have issues regarding poor performance, inadequate communication and negative attitudes and lower productivity towards the employee. The objective of this study is to assess organizational commitment and culture while investigating of effect on employee performance within AbC Logistics Sdn. Bhd., at Johor Bahru Employing a quantitative research approach and a cross-sectional research design, data were gathered from 180 employees in the target population via an online platform. Descriptive and inferential statistical analyses were employed to interpret the data and fulfill the research objectives. The key findings indicate that organizational commitment, organizational culture, and employee performance are moderately positive. Furthermore, a moderate positive correlation exists between employee performance and both organizational commitment (r=0.568) and organizational culture (r=0.529). The study also establishes a significant effect of employee performance on organizational commitment (r2=0.323) and organizational culture (r2=0.280). In conclusion, this research provides practical insights for stakeholders, offering guidance on enhancing organizational commitment and culture in order to improve employee performance at AbC Logistics Sdn. Bhd. and potentially in other private sectors.