IS VIRTUAL REALITY THE FUTURE OF LIBRARY REFERENCE SERVICES?

Abstract

This paper explores the potential of Virtual Reality (VR) to revolutionize library reference services, addressing gaps in engagement and accessibility characteristic of traditional and digital tools. Despite the growing adoption of Virtual Reality (VR) in education and entertainment, its application in library reference services remains underexplored. Traditional digital reference tools lack the depth of engagement and immediacy required for user-centered assistance. This study proposes a Design Thinking framework to bridge this gap, offering immersive, accessible, and interactive VR-based library services. By focusing on immersive user engagement, equitable access, and collaborative knowledge spaces, the study introduces a three-tiered conceptual model for VR integration. The paper identifies critical challenges, including financial constraints, technical accessibility, and staff readiness, offering strategic solutions to overcome these barriers. It highlights VR applications such as immersive exploration of collections, real-time librarian assistance via avatars, and collaborative virtual research spaces. These innovations align with constructivist and sociocultural theories to enhance user interaction and learning. The study contributes to the theoretical discourse by bridging technological innovation with user-centered design, advancing the role of libraries as inclusive, adaptive institutions. It provides actionable insights for leveraging VR to redefine reference services, positioning libraries as leaders in immersive, equitable, and dynamic information access in the digital age.