EXPLORING ISSUES AND CHALLENGES IN CROWDSOURCING PLATFORM: A SYSTEMATIC LITERATURE REVIEW (SLR)
DOI:
https://doi.org/10.35631/AIJBES.828034Keywords:
Crowd Workers, Crowdsourcing Platform, Issues and Challenges, Systematic Literature Review (SLR)Abstract
Following the outbreak of the COVID-19 pandemic, many individuals have shifted from traditional employment to digital work to mitigate job and income losses. This shift has created opportunities to engage in multiple forms of freelancing and online business with the help of the Internet and technology. They can now perform various freelance jobs at flexible hours and connect virtually with customers across the globe. In line with the current technology trend, many people are turning to crowdsourcing platforms as means of finding a job. However, a borderless world also poses significant challenges, which this paper seeks to explore, particularly the difficulties of digital workers using crowdsourcing. The open accessibility of crowdsourcing platforms, often without adequate security protection, exposes them to risks and difficulties that complicate their work experience. This study employed a Systematic Literature Review (SLR) involving SCOPUS and Web of Science (WOS) databases. Only 7 articles that met the inclusion criteria were included in the study out of the 44 records. The findings revealed that three themes emerged: (1) exploitation and power imbalance, (2) recognition and online community support, and (3) crowdsourcing platform dependency. In conclusion, in the fast-moving digital era, it is imperative to provide protection, support and specific legal measures to address the critical needs of digital workers. Such efforts are crucial to advancing the national agenda for the digital economy by 2030.
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