UNDERSTANDING TURNOVER INTENTION AMONG COURIERS: A NARRATIVE REVIEW OF ORGANISATIONAL COMMITMENT, BURNOUT AND PSYCHOLOGICAL CAPITAL
DOI:
https://doi.org/10.35631/AIJBES.828050Keywords:
Burnout, Couriers, Logistics Employees, Organisational Commitment, Psychological Capital, Turnover IntentionAbstract
Turnover intention remains a huge problem for labour-intensive services work and is particularly acute in courier and logistics. Couriers work under time constraints, heavy workloads and high-pressure work situations and all of these factors affect whether they intend to stay with an organisation. This narrative review brings together the literature on organisational commitment, burnout, and psychological capital in order to explore how these factors affect turnover intentions and employee retention. Based on the evidence from management, psychology, health and logistics research and recent empirical studies, it is generally understood that higher organisational commitment is associated with lower turnover intention while burnout is associated with a greater wish to leave. Psychological capital appears to be one more resource for employees to cope with and keep on with their commitment to stay. So far, much of the evidence is from healthcare, education, aviation and service domains. There is still limited research about couriers, particularly in Malaysia. Based on this background, the review argues that courier turnover intention can be better understood if the context of workplace and employees’ psychological resources are taken together. Key research gaps and practical implications for retention in courier and logistics organisations are also addressed.
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