EXPLORING THE ELEMENTS OF EMPLOYEES’ MOTIVATION IN HOSPITALITY INDUSTRY

Abstract

Nowadays, many companies are aware that the starting point and continuing basis of a successful company strategy are the human capital and not financial capital. It means that the company's success is not influenced by the capital or technology used but more on the knowledge, skills, and behaviour of the employee that an organisation possessed. Motivated employees can lead to increased productivity and allow an organisation to achieve higher levels of output. Motivated employees can perform better and help the company to become more efficient, effective and competitive. In the hospitality industry, employees are required to work for long hours and stay focused on servicing their customer, thus ensuring that the employees are kept motivated is considered crucial. In order to increase employees' motivation, it is vital for organisations to understand what the elements that make employees stay motivated are. This research adopted the qualitative method using a case study approach and aimed to understand the elements that motivate employees in the hospitality industry. Data was collected using semi-structured interviews. The results of this research have identified nine elements which considered important in ensuring that employees stay motivated in the work. The elements that been identified are 1) convenience 2) happiness, 3) working environment, 4) will and desire, 5) relationship with colleagues, 6) work interest, 7) salary, 8) relationship with the employer and lastly 9) gaining new knowledge. Success investigation would assist us in understanding the scenario and subsequently enable employers to recognize the areas that need to be enhanced in order to increase the motivation among the employees in their organization. Apart from that, this research also contributes to the general knowledge in the area of motivation and improve the future researcher understanding of elements of motivation among the employees.