INFLUENCE OF TECHNOSTRESS, MENTORSHIP ON TURNOVER INTENTIONS: EXPLORING THE ROLES OF JOB SATISFACTION IN BANGLADESH’S PRIVATE BANKING SECTOR EMPLOYEES

Abstract

The banking sector is a prime driver in the economy of Bangladesh, where private commercial banks are the key players. Recently, Bangladesh private banking sector facing the problem of a high rate of employee turnover intention. Therefore, the purpose of the study to investigate the influence of technostress, mentorship on turnover intention with the mediating effect of job satisfaction to mitigate turnover intention among Bangladesh private bank employees. Previous research has been conducted on bank performance, profitability, and sustainability, but few studies have focused on employees' intention to leave. Technology-related factors that affect employee turnover intention are still a new concept in Bangladesh. Most of the research so far has been conducted in a Western context. The extensive review of literature on the factors affecting employee turnover in the banking sector of Bangladesh does not provide any conclusive evidence on the issue. The findings of these variables are inconclusive, necessitating further research. The relationship between mentorship and technostress turnover intention has yet to be thoroughly examined in the emerging Asian context, especially in Bangladesh. In addition, previous studies have overlooked the mediating effect of job satisfaction in the relationship between technostress and turnover intention. Social exchange theory and Job demand and resource (JD-R) theory support the proposed research framework.