THE ROLE OF JOB SATISFACTION IN TURNOVER INTENTIONS AND TERMINATION AMONG HOTEL EMPLOYEES IN MALAYSIA

Abstract

This study examined the psychological and social factors that affect turnover intention among hotel workers in Malaysia. It focused on the roles of self-efficacy, locus of control, networking skills, and job satisfaction as mediating factors. The research is based on the Theory of Planned Behaviour (TPB) and Herzberg’s Two-Factor Theory, which explain how employees behave regarding turnover intention.  The quantitative study used a questionnaire with 360 hotel workers in Malaysia. Researchers analyzed the data with the Partial Least Squares-Structural Equation Modeling (PLS-SEM) Version 4 method. The results indicated that self-efficacy and networking skills are significantly linked to job satisfaction, which in turn influences turnover intention. However, locus of control did not have a significant impact on either variable. The study has limitations, including the use of non-probability sampling and a narrow range of variables, creating a research gap concerning organizational factors, leadership, and work culture. Future studies should consider using probability sampling, applying qualitative or mixed methods, and expanding the focus to include other external factors and cross-cultural studies. This approach could enhance the understanding of Turnover Job Intentionsin the hospitality industry.