LEARNING MANAGEMENT SYSTEM (LMS) CONTENT ACCESSIBILITY AND STUDENTS’ SATISFACTION
DOI:
https://doi.org/10.35631/IJMOE.829004Keywords:
Accessibility, E-learning, Learning Management System, Online Learning Platform, Student SatisfactionAbstract
E-learning platform is a collection of interactive online services that are interconnected and offer educators, students, and other education-related participants access to data, tools, and resources to assist and improve the management and delivery of education. Hence, providing a quality learning management system (LMS) is crucial for efficient services not only for the students but for the educators and the management of the institution as well. UFUTURE is an LMS system used by Universiti Teknologi MARA (UiTM), which is one of Malaysia's biggest public universities. The effectiveness and accessibility of the content in this platform are essential to ensuring that students utilise it without hesitation. Hence, this study aims to determine the effects of UFUTURE’s content accessibility on students’ satisfaction based on its service quality, information quality and system quality. Data were collected through structured, self-administered survey questionnaires and was distributed using a random sampling technique to 152 active postgraduate coursework students of the Faculty of Business and Management, UiTM. The research findings reveal that system quality and service quality of UFUTURE affect students’ satisfaction in which the system quality is the most important dimension. However, information quality is viewed as a basic expectation rather than a satisfaction factor, which explains why it has no significant effects on students’ satisfactions. The study helps UiTM and other institutions in improving the current LMS content accessibility for effective online teaching and learning services in order to increase students' satisfaction and better learning management.
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