MANAGEMENT CONSIDERATIONS FOR ROBOTIC PROCESS AUTOMATION IMPLEMENTATIONS IN DIGITAL INDUSTRIES

Abstract

Robotic Process Automation (RPA) is gaining popularity among digital industries as a means of light interconnection among information systems as well as an efficient and effective way of business processes execution when explicit knowledge is modelled into the tasks of a business process and humans offer little value in performing manual work for them. Apart from the obvious technological issues, management considerations are equally important for RPA implementation. This research aims at revealing best practices and recommendations for management considerations in RPA implementations by performing an industry experts’ survey with questionnaires covering six main areas of management concern: (a) strategy, (b) staffing, (c) financial issues, (d) organization of work and tools, (e) design and (f) production. The answers of the respondents are grouped in terms of mean values and deviation to demonstrate congruence of perceptions and some of them are commented against existing research literature findings.