THE INFLUENCE OF PERSONNEL MANAGEMENT INFORMATION SYSTEMS AND HUMAN RESOURCES COMPETENCE ON SYSTEM USER SATISFACTION THROUGH PROMOTION SERVICE QUALITY

Abstract

The aim of this research is to find out how SIMPEG and human resource competence can provide quality promotion services so that they can provide satisfaction to system users. This research is a quantitative study with a population of 109 which is a combination of employees from the Health Service and the East Luwu Regency Education Service, where the sample was determined using saturated sampling where the entire population was sampled. Data collection uses a questionnaire that has been tested using validity and reliability tests. The data that has been collected will be subjected to descriptive and verification tests using the SmartPLS statistical tool. SIMPEG has a direct positive and significant effect on the quality of promotion services but is not significant on user satisfaction, while the quality of promotion services is able to mediate the relationship between SIMPEG and user satisfaction. Human resource competency has a positive and significant effect on the quality of promotion services and user satisfaction. Service quality has also been proven to be able to mediate the relationship between competency and user satisfaction. The conclusion of this research is that the important role of the use of information systems, in this case SIMPEG, is considered capable of providing satisfaction with promotion services for employees, especially for employees of the Health Service and Education Service. Increasing human resource competency is important in providing promotion services to employees in the Health Service and Education Service so that it can increase employee 3nd system user satisfaction.