GOOD GOVERNANCE PRACTICES IN MALAYSIA: THE ROLES OF DIGITAL TRANSFORMATION

Abstract

Good governance is essential for Malaysia's prosperity. For Malaysia to be successful in achieving its objectives, it requires an intricate strategy. Malaysia should adopt digitalization initiatives like developed nations to improve governance. For the purpose of enhancing productivity, economic growth, and the quality of government services, Malaysia has aggressively implemented digitalization across a variety of sectors. However, even when compared to the results of other developing countries, the results of the good governance index are unsatisfactory. During the past ten years, there has been some progress made, but it is not sufficient. With the intention of bolstering the digital economy, Malaysia launched MyDigital 2021-2030. In order to achieve national prosperity, initiatives pertaining to digital transformation ought to incorporate all of the principles of good governance. When incorporating each principle into digitalization initiatives, it is necessary to ensure that Systems Theory is taken into consideration.  In order to achieve good governance, digital technologies that are based on systems theory present challenges. Concerns of significant importance include the digital divide, cybersecurity, literacy, interoperability, and all aspects of data integration. Collaboration between government agencies, civil society organisations, and the private sector is required in order to digitalize good governance in Malaysia. This is necessary in order to address issues and challenges. The evaluation of the outcomes of digital governance projects also requires the implementation of systems that provide continuous monitoring, assessment, and feedback in order to guarantee the projects' long-term viability and operational efficiency. It is possible that Malaysia will fall behind other developing countries if it does not exploit the opportunities presented by the digital transformation.