DIGITAL ADVANCEMENTS IN RURAL PUBLIC LIBRARIES: OPPORTUNITIES AND BARRIERS TO SUSTAINABILITY

Abstract

This study explores user satisfaction with digital technology sustainability in rural public libraries, highlighting both opportunities and barriers to fostering long-term technological advancements in underserved communities. Leveraging data from 2,660 respondents, the research identifies critical challenges, including limited infrastructure, insufficient awareness, and gaps in service quality, which hinder effective integration and usage of digital technologies. Simultaneously, it underscores the potential of rural libraries to bridge digital divides by providing accessible, sustainability-oriented services that meet the evolving needs of users. Findings emphasize the need for targeted improvements in service quality, awareness campaigns, and infrastructure development to enhance user satisfaction and drive sustainable progress in rural digital initiatives.